Responsible Gaming

Version: 1.0  |  Last Updated: 31 July 2025

At MonsterWin, we believe that gambling should always be an enjoyable, controlled, and transparent form of entertainment. We are committed to promoting responsible gambling practices and to providing our Players with the tools, information, and support they need to stay in control. This Responsible Gaming Policy should be read alongside our Terms and Conditions and our Privacy Policy.

1. Our Commitment

1.1. Responsible Gaming Principles

MonsterWin is dedicated to maintaining an environment where gambling remains a leisure activity and does not harm the health, finances, or relationships of our Players. Our Responsible Gaming programme is founded on the following core principles:

• Prevention: Proactively providing Players with information and tools to prevent problem gambling from developing;
• Protection: Safeguarding vulnerable individuals, including minors and those with a history of problem gambling;
• Transparency: Clearly communicating odds, game mechanics, and the statistical nature of gambling outcomes;
• Support: Connecting Players in need with professional help organisations and crisis resources;
• Empowerment: Giving Players meaningful control over their gambling activity through accessible self-management tools.

1.2. Staff Training

All MonsterWin customer-facing team members receive training in responsible gambling awareness and are equipped to identify and assist Players who may be displaying signs of problem gambling behaviour. Interactions with potentially vulnerable Players are handled with sensitivity and confidentiality.

2. Recognising Problem Gambling

2.1. What Is Problem Gambling?

Problem gambling, sometimes referred to as compulsive or pathological gambling, occurs when an individual is unable to resist the urge to gamble despite negative consequences to their life, finances, relationships, or mental health. It is a recognised behavioural condition that can affect anyone, regardless of age, background, or income level.

2.2. Warning Signs Checklist

Please take a moment to honestly consider the following questions. If you answer yes to several of these, you may be experiencing signs of problem gambling and should seek support:

1. Do you spend more money on gambling than you can comfortably afford to lose?
2. Have you ever lied to family members or friends about how much you gamble or how much you have lost?
3. Do you find yourself gambling for longer periods than you originally intended?
4. Do you gamble to escape stress, anxiety, depression, or other negative emotions?
5. Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
6. Do you experience irritability, restlessness, or anxiety when you are not able to gamble?
7. Have you borrowed money, sold possessions, or engaged in other financial irregularities in order to fund gambling?
8. Do you find yourself “chasing losses” — gambling more to try to recover money previously lost?
9. Has gambling negatively affected your relationships, employment, education, or other important areas of your life?
10. Do thoughts about gambling dominate your daily thinking, even when you are engaged in other activities?

If you answered yes to three or more of the above questions, we strongly encourage you to contact one of the support organisations listed in Section 6 of this page, or to use the self-exclusion tools described in Section 3.

3. Player Protection Tools

3.1. Deposit Limits

You can set limits on the maximum amount you are able to deposit into your MonsterWin Account during a specified period. Available limit periods include:

• Daily Deposit Limit
• Weekly Deposit Limit
• Monthly Deposit Limit

Deposit limit reductions take effect immediately. Increases to deposit limits are subject to a mandatory 24-hour cooling-off period before taking effect, to prevent impulsive decisions.

3.2. Loss Limits

You may set a maximum net loss limit for a specified daily, weekly, or monthly period. Once you reach your loss limit, you will be unable to place further wagers until the period resets. Loss limit reductions take effect immediately; increases are subject to a 24-hour delay.

3.3. Session Time Limits

You may set a maximum duration for individual gaming sessions. Once your session time limit is reached, you will be automatically logged out of the Platform. A notification will be displayed when you are approaching your set session time limit.

3.4. Wagering Limits

You may also set limits on the total amount you are permitted to wager (stake) over a given period, independent of wins and losses. This provides an additional layer of budget control.

3.5. Reality Checks

MonsterWin provides in-session reality check notifications that remind you of how long you have been playing and how much you have wagered. You can customise the frequency of these reminders in your Account settings.

3.6. Cooling-Off Period

If you feel you need a short break from gambling without committing to a full self-exclusion, you may apply a Cooling-Off period. During this time, your Account will be suspended and you will be unable to log in, deposit, or place any bets. Available cooling-off periods include:

• 24 hours
• 7 days
• 30 days
• Custom period (as agreed with customer support)

Cooling-off periods cannot be lifted before they expire.

3.7. Self-Exclusion

Self-exclusion is a more permanent measure for Players who feel they can no longer control their gambling. By requesting self-exclusion, your Account will be suspended for a minimum of 6 months, with options for longer durations or permanent exclusion. During self-exclusion:

• You will not be able to log in or access the Platform;
• All pending promotional and marketing communications will be ceased;
• Any remaining real-money balance will be returned to you subject to completion of outstanding verifications;
• Reactivation of the Account will not be permitted before the end of the selected period, and requires a formal review process.

To apply for self-exclusion, contact us at [email protected] or use the self-exclusion option in your Account settings.

3.8. How to Access These Tools

All responsible gaming tools are accessible by logging into your Account and navigating to the “Responsible Gaming” section in your profile settings. Alternatively, our support team is available 24/7 to assist you with any of these features.

4. Tips for Responsible Gambling

4.1. Healthy Gambling Habits

The following guidelines will help you maintain a healthy relationship with gambling:

• Set a budget before you play and stick to it, regardless of whether you are winning or losing;
• Treat gambling as entertainment, not as a way to make money or solve financial problems;
• Never chase your losses — accept that losing is part of gambling and that outcomes cannot be predicted;
• Take regular breaks during your gaming sessions to maintain a clear perspective;
• Set a time limit for each gaming session and adhere to it;
• Never gamble under the influence of alcohol, drugs, or extreme emotional states;
• Balance gambling with other activities — maintain diverse hobbies and social connections;
• Keep informed about the odds and mechanics of the games you play;
• Seek help early if you notice any warning signs listed in Section 2.

5. Protection of Minors

5.1. Age Verification

MonsterWin enforces a strict minimum age of 18 years for all Players. We conduct mandatory age verification checks at registration and reserve the right to carry out additional checks at any point during the account lifecycle. Any Account found to be operated by a person under 18 will be immediately closed, and all associated funds will be forfeited.

5.2. Preventing Underage Access

We strongly encourage parents and guardians to take an active role in supervising their children’s online activities. To help prevent minors from accessing online gambling content, we recommend the use of dedicated parental control and internet filtering software, including:

• Net Nanny – www.netnanny.com
• Cybersitter – www.cybersitter.com
• Gamblock – www.gamblock.com

Never leave your MonsterWin Account logged in on a shared or family device. Always log out after each session and ensure your login credentials remain private.

5.3. Reporting Underage Use

If you suspect that a minor has gained access to a MonsterWin Account, please report this immediately to [email protected]. We will investigate and act promptly.

6. Support Resources

6.1. Help Is Available

If you or someone you know is struggling with problem gambling, you are not alone. The following organisations provide free, confidential support and counselling services relevant to players in Greece:

6.2. International Resources

If you are located outside Greece or require support in a different language, the Gambling Therapy platform provides multilingual assistance and can connect you with local resources in your country.

7. Contact Us

7.1. Responsible Gaming Support

Our dedicated support team is available to assist you with any responsible gaming queries, tool activations, or self-exclusion requests. Please do not hesitate to reach out if you have concerns about your gambling behaviour or that of another person.

• Support Email: [email protected]
• Privacy & DPO: [email protected]
• Website: monsterwin-bonus.com

All responsible gaming requests, including self-exclusion, are handled with the utmost confidentiality and care. We are committed to responding to all responsible gaming-related requests within 24 hours.

Remember: Gambling should be fun. If it stops being fun, stop gambling and seek help.